Terms and Conditions
www.hippocreta.gr
Effective date: 13th January 2026
INTRODUCTION AND OVERVIEW
These Terms and Conditions (the Terms) set out the legally binding agreement governing access to and use of the website located at www.hippocreta.gr (the Website), as well as the purchase of any products offered through the Website. The Website is operated under the trade name Hippocreta (Hippocreta, we, us, or our).
By accessing the Website, browsing its content, creating an account where applicable, or placing an order, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with all policies and documents expressly incorporated by reference, including but not limited to the Refund and Returns Policy and the Privacy Policy.
These Terms apply to all visitors, users, and customers of the Website, including consumers located in Greece, other Member States of the European Union, and international customers, to the extent permitted by applicable law.
If you do not agree with any part of these Terms, you must immediately discontinue use of the Website and must not place any orders.
These Terms are drafted in compliance with applicable European Union consumer protection legislation and the laws of Greece. Nothing in these Terms is intended to exclude, restrict, or limit any mandatory consumer rights that cannot be waived under applicable law.
- BUSINESS IDENTITY AND CONTACT INFORMATION
The Website is operated by Hippocreta, a business established in Greece, with its principal place of business in Crete, Rethymno, 74100.
Hippocreta operates the Website for the purpose of offering natural based cosmetic products for skincare, as well as candles, soaps, and related lifestyle products, directly to consumers.
For any inquiries relating to the Website, orders, returns, cancellations, or these Terms, you may contact us by email at info@hippocreta.gr.
Where required by applicable law, additional business information, regulatory disclosures, or identification details will be made available to customers upon request. - ELIGIBILITY AND LEGAL CAPACITY
Use of the Website and the purchase of products is permitted only to individuals who have the legal capacity to enter into binding contracts.
By accessing the Website or placing an order, you represent and warrant that:
a. You are at least eighteen years of age, or the age of majority in your country of residence, whichever is higher.
b. You have the legal capacity and authority to enter into a legally binding agreement.
c. You are acting as a consumer purchasing products for personal and non commercial use, unless expressly agreed otherwise in writing.
d. All information you provide to Hippocreta, including personal, billing, and delivery details, is accurate, complete, and up to date.
We reserve the right to refuse service, suspend access to the Website, cancel orders, or terminate transactions where these requirements are not satisfied or where misuse, fraud, or unlawful activity is suspected. - SCOPE OF PRODUCTS AND SERVICES
Hippocreta offers for sale natural based cosmetic products intended for skincare use, as well as candles, soaps, and related products. All products are offered exclusively through the Website unless otherwise stated.
Products are intended for personal use only and may not be resold, distributed, or used for commercial purposes without our prior written consent.
We reserve the right, at our sole discretion, to introduce new products, discontinue existing products, modify product lines, or add new features, tools, or services to the Website at any time.
Any new products, services, features, or tools added to the Website shall automatically be subject to these Terms, unless expressly stated otherwise. - PRODUCT INFORMATION, DESCRIPTIONS, AND AVAILABILITY
We take reasonable care to ensure that product descriptions, images, ingredient information, usage instructions, and other content displayed on the Website are accurate and up to date.
However, due to the nature of handcrafted and natural products, minor variations in appearance, color, texture, or packaging may occur and shall not be considered defects.
Product images are provided for illustrative purposes only and may not reflect the exact appearance of the delivered product.
All products are offered subject to availability. We reserve the right to limit quantities, refuse orders, or withdraw products from sale at any time, without prior notice.
Nothing on the Website constitutes a legally binding offer to sell until an order has been accepted in accordance with these Terms. - PRICING, CURRENCY, AND TAXES
All prices displayed on the Website are stated in Euro (EUR).
Prices include value added tax where applicable under Greek and European Union law, unless expressly stated otherwise. Any applicable shipping costs, handling fees, or additional charges are clearly displayed during the checkout process before you submit your order.
We reserve the right to change prices at any time. Price changes shall not affect orders that have already been accepted.
In the event of an obvious pricing error, typographical mistake, or technical malfunction affecting price display, we reserve the right to correct the error and to cancel or refuse any affected order, even after an order confirmation has been issued. In such cases, any amounts paid will be refunded in full to the original payment method. - ORDERS, SUBMISSION, AND CONTRACT FORMATION
By placing an order through the Website, you submit an offer to purchase the selected products in accordance with these Terms.
After submitting an order, you may receive an automated order acknowledgment. This acknowledgment does not constitute acceptance of your order.
A legally binding contract is formed only when we confirm acceptance of your order, which may occur through an order confirmation email, dispatch confirmation, or shipment of the products.
We reserve the right to refuse or cancel any order, in whole or in part, for lawful reasons, including but not limited to product unavailability, pricing errors, delivery limitations, or suspected fraudulent or abusive activity. - PAYMENT TERMS AND ACCEPTED METHODS
Payment for all orders must be made in full at the time of checkout.
We accept secure payments through approved third party payment service providers, including Stripe for credit and debit cards, Klarna, and PayPal. Availability of payment methods may vary depending on your location.
Payment processing is handled directly by the relevant payment provider. We do not store full payment card details.
Orders will not be processed, prepared, or dispatched until payment has been successfully authorized and received.
By submitting payment details, you represent and warrant that you are authorized to use the selected payment method and that sufficient funds or credit are available. - DELIVERY, SHIPPING, AND TRANSFER OF RISK
Hippocreta delivers products to the delivery address provided by the customer at checkout.
Delivery charges are not included in the product price and are calculated and displayed during the checkout process prior to order submission. At present, delivery is subject to a paid shipping model. Hippocreta reserves the right to introduce free delivery thresholds or promotional shipping offers in the future.
Estimated delivery timeframes provided on the Website are indicative only and may vary depending on destination, carrier, customs processing, or external circumstances beyond our control.
Risk of loss or damage to the products passes to the customer upon delivery of the order to the address specified by the customer, or to a third party designated by the customer, in accordance with applicable consumer protection laws.
The customer is responsible for ensuring that the delivery address provided is complete, accurate, and accessible. Hippocreta shall not be liable for delays, losses, or failed deliveries resulting from incorrect or incomplete address information. - FAILED DELIVERIES AND RESHIPMENTS
Where an order is returned to Hippocreta due to delivery failure, including but not limited to incorrect address details, absence of the recipient, refusal of delivery, or failure to collect the shipment, a refund is not guaranteed.
In such cases, Hippocreta may, at its discretion, offer reshipment of the order. Any reshipment shall be subject to the customer bearing the applicable shipping costs, unless the delivery failure was caused by Hippocreta.
Where reshipment is not requested or not feasible, Hippocreta reserves the right to deduct shipping and handling costs from any refund issued. - PAYMENT DISPUTES AND CHARGEBACKS
Customers agree to contact Hippocreta directly at info@hippocreta.gr to attempt to resolve any payment related issues, billing errors, or order disputes before initiating a chargeback, dispute, or payment reversal through their payment provider or financial institution.
Initiating a chargeback without first contacting Hippocreta may result in delays, additional administrative processing, or suspension of future purchasing privileges.
Hippocreta reserves the right to contest chargebacks that are unfounded, abusive, or initiated in violation of these Terms, and to provide relevant documentation to payment service providers or financial institutions in support of its position. - RIGHT OF WITHDRAWAL FOR EU CONSUMERS
In accordance with European Union consumer protection legislation, customers who qualify as consumers have the right to withdraw from a purchase within fourteen calendar days from the day on which the products are received, without providing a reason.
To exercise the right of withdrawal, the customer must notify Hippocreta of their decision to withdraw by sending a clear written statement by email to info@hippocreta.gr within the fourteen day period.
The right of withdrawal applies only where the statutory conditions are met and does not apply to products that fall within the legal exceptions set out in these Terms. - RETURN CONDITIONS AND HYGIENE EXCEPTIONS
Due to hygiene, safety, and consumer protection considerations, returned products must meet all of the following conditions in order to be eligible for acceptance:
a. The return request is submitted within fourteen calendar days of receipt.
b. The products are unused, unopened, and in their original sealed packaging.
c. The products are in resalable condition.
The right of withdrawal and return does not apply to products that have been opened, used, unsealed, or otherwise altered after delivery, including cosmetic products, soaps, and candles, where the seal has been broken.
Customized or personalized products, gift cards, and products returned outside the statutory time limits are not eligible for return. - RETURN SHIPPING COSTS AND PROCEDURE
To initiate a return, the customer must contact Hippocreta at info@hippocreta.gr and provide the following information:
a. Order number.
b. Reason for return.
c. Photographic evidence where the product is damaged, defective, or incorrect.
Where the return is due to an error by Hippocreta, including delivery of defective or incorrect products, Hippocreta shall bear the reasonable return shipping costs.
Where the return is based on the customer’s decision or change of mind, the customer shall be responsible for all return shipping costs.
Returned products must be securely packaged and shipped in accordance with the return instructions provided by Hippocreta. - REFUNDS AND PROCESSING TIMELINES
Refunds are issued only after returned products have been received and inspected by Hippocreta and confirmed to meet the applicable return conditions.
Approved refunds are issued to the original payment method used for the purchase.
Refunds are typically processed within six to seven business days following inspection of the returned products. Additional time may be required for the refund to appear in the customer’s account, depending on the policies of the customer’s bank or payment provider.
Hippocreta reserves the right to refuse refunds where return conditions are not met or where products are excluded from refund eligibility under these Terms. - ORDER CANCELLATIONS PRIOR TO DISPATCH
Customers may cancel their order at any time before the order has been dispatched.
Where an order is cancelled prior to dispatch, a full refund of all amounts paid, including applicable taxes, will be issued to the original payment method used for the transaction.
Once an order has been dispatched, cancellation is no longer possible and the return process described in these Terms shall apply. - DEFECTIVE, DAMAGED, OR INCORRECT PRODUCTS
If a product is delivered in a defective, damaged, or incorrect condition, the customer must notify Hippocreta within fourteen calendar days of receipt by contacting info@hippocreta.gr.
The customer may be required to provide photographic evidence or additional information to support the claim.
Upon verification, Hippocreta will, at its discretion and in accordance with applicable law, offer one of the following remedies:
a. A replacement product.
b. A partial refund.
c. A full refund.
The selected remedy will depend on the nature and severity of the issue and product availability. - PRODUCT USE, SAFETY, AND ALLERGY DISCLAIMER
Hippocreta products are intended for external use only unless expressly stated otherwise.
Customers are responsible for reviewing product descriptions, ingredient lists, and usage instructions prior to use. Natural and handmade products may contain ingredients that could cause allergic reactions or sensitivities in certain individuals.
Hippocreta shall not be liable for adverse reactions resulting from known or unknown allergies, improper use, misuse, or failure to follow product instructions.
Customers are encouraged to perform a patch test before using cosmetic products and to discontinue use immediately if irritation occurs. - INTELLECTUAL PROPERTY RIGHTS
All content made available on the Website, including but not limited to text, images, logos, product descriptions, graphics, and design elements, is the property of Hippocreta or its licensors and is protected by applicable intellectual property laws.
No content from the Website may be copied, reproduced, distributed, modified, or used for commercial purposes without the prior written consent of Hippocreta.
Unauthorized use of the Website content may result in legal action. - USER CONDUCT AND PROHIBITED USE
Users agree not to use the Website for any unlawful, fraudulent, or abusive purpose.
Prohibited conduct includes, but is not limited to:
a. Providing false or misleading information.
b. Attempting to interfere with the operation or security of the Website.
c. Misusing the Website to infringe intellectual property or privacy rights.
d. Engaging in chargeback abuse or fraudulent disputes.
Hippocreta reserves the right to restrict or terminate access to the Website where prohibited conduct is identified. - LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Hippocreta shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use of the Website or the purchase or use of products.
Nothing in these Terms shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable consumer protection laws. - INDEMNIFICATION
You agree to indemnify and hold harmless Hippocreta from and against any claims, losses, damages, liabilities, costs, or expenses arising out of your breach of these Terms, misuse of the Website, or violation of applicable law.
This indemnity shall survive termination of these Terms. - FORCE MAJEURE
Hippocreta shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including but not limited to natural disasters, strikes, supply chain disruptions, transportation failures, governmental actions, or technical failures. - AMENDMENTS TO THE TERMS
Hippocreta reserves the right to update, modify, or replace any part of these Terms at any time by posting revised Terms on the Website.
It is the customer’s responsibility to review the Terms periodically. Continued use of the Website following the posting of changes constitutes acceptance of the updated Terms. - GOVERNING LAW AND JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of Greece.
Where the customer is a consumer residing in the European Union, nothing in these Terms shall deprive the customer of mandatory rights afforded under the consumer protection laws of their country of residence.
The courts of Greece shall have jurisdiction over any disputes arising out of or in connection with these Terms, subject to applicable consumer protection rules. - SEVERABILITY, ASSIGNMENT, AND ENTIRE AGREEMENT
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.
Hippocreta may assign or transfer its rights and obligations under these Terms without restriction. Customers may not assign or transfer their rights without prior written consent.
These Terms constitute the entire agreement between you and Hippocreta regarding use of the Website and supersede all prior agreements or understandings.